Civic
Public roadmap
Current, planned, and proposed improvements to how the city receives, routes, and resolves resident reports.
| Initiative | Status | |
|---|---|---|
| Resolution notifications Each resolved report sends the resident a photo and a plain-language explanation by email and text message. | Each resolved report sends the resident a photo and a plain-language explanation by email and text message. | In progress |
| Additional reporting channels Residents can file a report by text message or by scanning a QR code posted on the street. No app or account is required. | Residents can file a report by text message or by scanning a QR code posted on the street. No app or account is required. | In progress |
| Severe weather reprioritization The open backlog is reprioritized automatically when severe weather is forecast. | The open backlog is reprioritized automatically when severe weather is forecast. | In progress |
| Response times by neighborhood Response times reported by area, to identify differences in service between neighborhoods. | Response times reported by area, to identify differences in service between neighborhoods. | Planned |
| Field crew mobile work queue A work queue that remains usable offline for crews in areas with poor signal. | A work queue that remains usable offline for crews in areas with poor signal. | Planned |
| Predictive maintenance Using report history to identify assets likely to fail. | Using report history to identify assets likely to fail. | Under evaluation |
| Sensor-originated reports Allowing connected infrastructure to file reports automatically. | Allowing connected infrastructure to file reports automatically. | Under evaluation |
This page reflects current priorities and is updated as work is completed.