Civic

Civic | Cumming, GA — Analytics | Civic

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Civic© 2026· Open311 compatible

Analytics

Report an issue

Resolution rate14.3%

0.0%

Mean time to resolve100.0%

0h

SLA complianceTarget 90%

0.0%

Active backlog77.8%

4

Reports over time

9d · 0% closed

Created · 4Resolved · 0

Net backlog: +4
Peak day: 10-08
Momentum · 4d: -50%

Workflow pipeline

Open4
Dispatched0
In progress0
Resolved0

Backlog age

4 open

<24h
0
1-3d
1
3-7d
0
1-2w
3
>2w
0

Teams

11 teams · 4 open

Severity mix

4 reports

Sev 10%
Sev 275%
Sev 325%
Sev 40%
Sev 50%

Reporter activity

1

unique · 4.00/reporter

SLA risk

4 open

3Breached
0At risk
1On track

3 reports past their SLA window.

Civic© 2026 · Open311 compatible